|This page is about customer service information including packaging, returns and back-orders. |
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Packaging for Delica Beads
All Delica beads are packaged in plastic bags with labels. Beads are packaged in 5 gram, 25 gram and 50 gram packages.
Ordering from Discount Delicas is easy! We accept VISA, Mastercard, Discover and American Express. You can also use PayPal to pay for your order.
We can also accept checks made out to Discount Delicas.
Please mail checks to Discount Delicas, 5952 Madison, The Colony, TX 75056. (Please note that your items will be shipped once the check clears our bank.)
Our return process is simple. Just use the return form included with your order, or, you can click here to download and print our return-form. (Adobe Acrobat reader required)
Include the return form with your returned items and we'll issue you a refund.
Here are the basics on returning your beads:
1: You must contact us with 45 days of your purchase.
2: Packages must be un-opened.
3: A 15% restocking fee will apply if the returned beads are not in their original package, or weigh less than originally shipped.
If an item is back-ordered, we will not charge you for it until it is back in stock. Once the item is In stock, we will charge you and mail you the item (or items) at no extra shipping charge.